Delivery & Packaging
1. Order Processing Time
Orders are usually processed and shipped within 3-7 business days after cleared payment is received. For some special products, customized items, or temporarily out-of-stock products, the preparation or delivery time may take up to 30 days.
2. Shipping Methods
We usually arrange shipment through reliable international carriers such as FedEx, DHL, USPS, or UPS, depending on the product, destination, and shipping method selected.
3. Estimated Delivery Time
Estimated delivery times are as follows:
- USA: 2-6 business days by expedited shipping
- Other countries: 3-8 business days by expedited shipping
Please note that actual delivery time may vary depending on the courier, destination country, customs clearance, local regulations, public holidays, and other factors beyond our control.
4. Shipping Charges
Shipping costs are calculated based on the product weight, package size, shipping method, and destination country or region. The exact shipping fee will be displayed at checkout or confirmed before shipment.
Additional shipping charges may apply in the following cases:
- Incorrect, incomplete, or undeliverable shipping address provided by the customer
- Remote or special delivery areas
- Customer requests expedited or upgraded shipping service
5. Shipping Address
Please make sure your shipping address is accurate, complete, and detailed, including company name, contact person, street address, postal code, city, country, and valid phone number.
Jiashida is not responsible for delays, delivery failures, or additional charges caused by incorrect or incomplete shipping information provided by the customer.
6. Order Confirmation and Tracking
After your order is placed successfully, you will receive an order confirmation email. Once your order has been shipped, we will send you a shipping confirmation email with the carrier name and tracking number.
You can also check your order status through your account on our website. If you do not receive any email from us, please contact us at: info@jsdfurniture.com
7. Import Duties and Taxes
Import duties, taxes, VAT, customs clearance fees, and other destination charges are not included in the product price or shipping cost unless otherwise stated. These charges are the responsibility of the buyer.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist in checking the shipment status with the carrier.
For packages that arrive damaged, please keep the original package, product photos, and shipping label, and contact us within 3 business days after delivery.
9. Order Cancellation
Orders may be canceled before shipment. Once the order has been shipped, it can no longer be canceled directly and will be handled according to our return policy.